Graf-X Industries, LLCOshkosh, WisconsinOne company. Specialized services.(920) 312-0212
Graf-X IndustriesBook online

Business ITPlans + pricing

Choose how you want IT handled.

Managed IT

We'll manage the tech. You run the business.

01 / Maintain

Managed Device Care

Proactive maintenance for one important computer or a selected group of devices.

As low as
$30/ device / month
The per-device rate drops as more computers are enrolled.
1–4 computers
$50/device
5–10 computers
$40/device
11–19 computers
$35/device
20+ computers
$30/device
  • Operating-system + common app patching
  • Device-health monitoring + alert review
  • Automated maintenance + inventory
Support + issue resolution

Support requests and troubleshooting are billed separately at the applicable hourly rate.

02 / ProtectBest value

Managed Protection

Proactive maintenance with managed antivirus, anti-malware, and pooled monthly support.

As low as
$60/ device / month
The per-device rate drops as more computers are enrolled.
1–4 computers
$85/device
5–10 computers
$75/device
11–19 computers
$65/device
20+ computers
$60/device
  • Everything in Managed Device Care
  • Managed antivirus + anti-malware
  • Endpoint-security monitoring + alert review
Included pooled support
$50/ device valueIncluded!

Includes 30 minutes per enrolled device each month, pooled across your account for support on those computers. You can also use it for support beyond enrolled devices, including Wi-Fi, printers, and network issues. Unused time does not roll over; additional time is billed hourly.

Optional add-on

Managed workstation backup

Backup protection is available separately for covered devices. We'll quote it based on the device and the storage and retention required.

Quoted separately
Not sure which level fits?We'll review your environment and recommend only the coverage that makes sense.
Discuss managed IT
Nonprofit organizationsA nonprofit discount is available.Contact us for eligibility and details.

Managed relationships

More than devices?
Let's quote it right.

When we are responsible for users, accounts, Microsoft 365, networks, servers, vendors, and support—not just computers—a simple per-device price stops telling the whole story. We scope the environment, define responsibility, and build the right agreement.

Plan managed IT
Custom quote / Primary IT partner

Fully Managed IT

We take primary responsibility for keeping the supported environment working and moving forward.

  • Users, accounts + Microsoft 365
  • Networks, servers + core systems
  • Vendor coordination + administration
  • Documentation, reviews + planning
Custom quote / Shared responsibility

Co-Managed IT

Keep your internal IT person or provider and add our team where more depth or capacity is needed.

  • Monitoring + endpoint protection
  • Microsoft 365 administration
  • Escalation support + projects
  • Clear ownership + documentation

On-Demand IT

Need help now?
Keep it hourly.

No managed plan is required. Use hourly support for a problem, a limited engagement, or work that falls outside a managed plan.

Everyday support

General IT

$99/ hour

Computers, printers, email, accounts, software, Wi-Fi, backups, and user support.

Advanced systems

Infrastructure

$149/ hour

Servers, virtualization, networks, firewalls, security, VPNs, domains, and core services.

After hours

Emergency

$199/ hour

Unscheduled work from 8pm–8am, Sundays, and holidays. Onsite trips are additional.

Onsite trip$45Within 25 miles of Oshkosh
Remote support$0No trip charge
Planned projectsQuotePrice agreed before work begins
Business assessmentFreeAssessment trip charge waived
How hourly billing works

Onsite work has a one-hour minimum; remote work has a 30-minute minimum. After that, time is billed in 15-minute increments. The rate is based on the work performed—not whether it is remote or onsite.

Travel outside the local area

Beyond 25 miles from Oshkosh, the $45 trip charge applies plus $1 per mile each way beyond the 25-mile line.

Emergency and nonprofit terms

Emergency pricing applies to unscheduled work from 8pm–8am, Sundays, and holidays. A nonprofit discount is available. Churches are not charged the emergency rate on Sundays.